Patient Resources

🩺 PATIENT RESOURCES
Referrals • Interpreters • Transportation
We’re here to support you in getting the care you need.

📨 EXTERNAL REFERRALS

What is an External Referral?
If your doctor refers you to a specialist outside of St. John’s, your referral is sent to your health plan for approval.

👉 If you HAVE insurance (Medi-Cal, Medicare, or a Health Plan):

• You’ll get a text message from our referral team with the specialist’s info
• You’ll receive an authorization letter in the mail by your health plan within 7–14 business days
• Once approved, the County Appointment Scheduling Center (ASC) will call you to schedule your appointment

👉 If you DO NOT have insurance:

• Once approved, the County Appointment Scheduling Center (ASC) will call you to schedule
• ⏳ This may take several weeks, depending on availability

📞 Need Help? Call the ASC at (855) 521-1718
🕘 Hours: Mon–Fri 8AM–7PM | Sat 8AM–4:30PM

🔍 CHECK YOUR REFERRAL STATUS

Track it online via our Patient Portal:
👉 Click here to log in

🌍 INTERPRETER SERVICES

Need an Interpreter for Your Appointment?
Interpreter Services are FREE if you have Medi-Cal, Medicare, or health insurance.

🗣️ We Speak Your Language!

You can request interpreters for:
✅ In-person visits
✅ Phone appointments
✅ Video appointments

📞 Call Your Health Plan to Request an Interpreter:

• LA Care: (888) 839-9909
• Health Net: (855) 253-6863
• Anthem Blue Cross: (877) 931-4755
• Molina: (844) 292-2688
• Blue Shield: (877) 433-2178
• Optum: (877) 470-1771

📝 Tips When Calling:

✔ Call at least 1-3 business days before your appointment
✔ Provide: Your language, Date/time of appointment, Clinic information.

🚗 TRANSPORTATION SERVICES

Need a Ride to Your Appointment?

Free transportation may be available through your health plan.

Covered services include:
✅ Doctor visits
✅ Lab work
✅ Specialist appointments

📞 Call Your Health Plan to Request a Ride:
• LA Care: (888) 839-9909
• Health Net: (800) 675-6110
• Anthem Blue Cross: (877) 931-4755
• Molina: (844) 292-2688
• Blue Shield: (800) 605-2556
• Optum: (877) 267-8861

📝 Tips When Calling:
• Call at least 1-3 business days before your appointment
• Provide: appointment date, time, and clinic address
• Mention if you need wheelchair or special accommodations

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📇 Keep Your Info Updated!

Be sure your health plan has your current phone number and address to avoid delays.
Need help? Call us at (323) 541-1411